Collections Agent

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the "Apply" button to get started! Review account status/information thoroughly by using the tools available and find the best solution for the customer where applicable. Take necessary follow up actions until the customer issues are fully resolved.
Negotiate payment terms/arrangements if applicable. Review account status/information thoroughly to understand the customer's inquiry/need. Respond to inquiry/need and decide upon the most appropriate solution, if applicable. Recommend appropriate solutions, products and/or alternative options to resolve customer inquiry/need, if applicable. Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department. Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/ or supports to update customer's account information Champion company core values and other company programs Other duties as assigned Education North America - Minimum High School Diploma or equivalent is required
Philippines – Minimum of 2 years post-secondary or equivalent is required
Costa Rica – No Minimum requirement
United Kingdom – No Minimum requirement
Trinidad & Tobago – Minimum 3 CSEC passes
English is compulsory in all locations
Experience Previous experience in a Collections role is preferred but not required
Certificates/Licenses: Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required