Collection Agent

The Role: We seek a Collections Specialist to engage in consumer collections of overdue accounts.
Primary responsibility will be reaching out to customers to collect payment for accounts that
are overdue. Team members will also have an opportunity to provide feedback as the voice of
the customer that will create impactful change to the company?s services. In addition, agents
will have the opportunity to work on creative projects that affect the customer experience.
Your Function:
Call customers with overdue accounts
Understand and explain the benefits of repayment and credit history to customers
Correct customer misunderstandings on product policies and terms
Diffuse tension from bad customer experiences with the application
Set up payment plans and follow-up schedule
Educate customers on consequences for late payments
Escalate difficult or unusual cases to Team Lead
Provide feedback on reasons for default to Team Lead
Qualifications:
High school graduate or diploma and/or above
Previous collections experience (preferred but not required)
Open to fresh graduates
Willingness to work a flexible and variable schedule
Skills & Expertise:
Strong problem-solving, negotiation, and conflict resolution skills
Excellent communication skills, both verbally and in writing
Patient and able to handle customer complaints or misunderstandings
A desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company