Coach | Team Leader | Non-Agent | Pasig

Job Description:
RESPONSIBILITIES Ensure that agents are handling calls professionally Provide direction and guidance to guarantee the consistent achievement of key performance metrics Achieve, measure, report, and communicate metric goal attainment for assigned team Ensure accurate and timely communication of client and campaign issues to Manager Site Operations Consistently achieve goals for number of call monitoring per week and scores for assigned team of customer service agents Coach, mentor and develop agent team for skills expansion and promotional opportunities Perform other duties as assigned Minimum Qualifications:
BASIC POSITION QUALIFICATIONS Four-year college degree or directly related work experience Minimum of 12 months call center experience preferably as a Supervisor Demonstrates interpersonal, coaching, and supervisory skills Excellent verbal and written communication skills Good computer skills (hardware, operating systems, Internet) WORK EXPERIENCE Minimum of 12months of call center experience preferably as a Coach or Supervisor EDUCATION Four-year college degree or directly related work experience KNOWLEDGE / SKILLS / ABILITIES Demonstrated interpersonal, coaching, and supervisory skills Excellent verbal and written communication skills Good computer skills (hardware, operating systems, Internet) Demonstrated ability to set priorities and multi-task