Job Description:
As a Clinic Manager, you will be responsible for leading the efficient operational delivery of advanced skin solutions that work within clinic. You will manage every aspect of the day to day clinic operations, ensuring the highest quality of service is provided for patients, whilst driving sales and improving staff performance.
Key Responsibilities: To lead, motivate and manage clinic staff to encourage a high performing team – Appraise, encourage and support clinic staff – Ensure all staff are trained effectively and manage performance/conflict where necessary. Deliver industry leading customer service that takes us from “Good to Great” Develop and maintain a customer focused culture within the clinic that delivers high standards of service and creates long term relationships with clients. Manage client expectations by reporting and managing all client complaints in line with company protocol where necessary Effective staff rotaring - Ensuring we have the right people in the right place at the right time enabling full clinic optimisation. Using every possible opportunity to facilitate clinic efficiency P&L management, taking every opportunity to minimise costs and maximise revenue – Review and analyse clinic financial performance vs target against clinic/company EBITDA. Plan and implement stock control to maximize sales and minimize any stock loss Ensure all organisational audit, policies and protocol standards are met at all times Ensure continual review of administration and operational procedures within clinic to certify full health and safety within clinic while increasing the efficiency and effectiveness of the clinic Qualifications/Requirements: Good working knowledge of Beauty & Aesthetic Industry Experience of working within a medical or highly regulated environment Previous experience/accreditation in professional laser and skin treatments preferred Experience of working with P&Ls and interpretation of data Ability to work flexibly to suit the hours and needs of the business KPI’s for Success: Sales and Revenue Targets Clinic EBITDA Clinical audit scores Utilisation of Staff Call Answer Rates Customer Satisfaction Discount % Our Company Values: Our employees should demonstrate our company values every day to both their colleagues and our clients
Personable: Personal, approachable, closeness, amiable, affable, amicable
Ethical: Honest, moral, genuine, principled, real
Confident: Sure, certain, proud, self-esteemed, assured
Passionate About Results: Enthusiastic, energetic, eager, competitive, confident in our ability
Minimum Qualifications:
At least 2 years of experience as a manager, ideally in a clinic setting Excellent communication skills both oral and written as well as presentation skills Demonstrated people leadership and development Highly autonomous and goal/objective driven with their work Motivated, organised and professional and strong track record of commercial and financial acumen Strong analytical and planning skills Excellent problem-solving skills High leadership and analytical skills Prior success in fast-paced startup environments
