Client Success Specialist

The **Client Success Specialist** is responsible for building and developing relationships with Tahche's clients, ensuring the delivery of _world class service_.
**Primary Duties and Responsibilities**:

- **Tahche's advocate for its clients** - perform functions in relation to building relationships with prospects and clients.
This includes, but not limited to, activities that:

- Promote Tahche's services and how it serves the needs of our clients and markets served.
- Ensure clients and prospects maintain a positive image and impression of Tahche.
- **Onboarding New Customers**:

- lead the activities in ensuring new customers reap the benefit of engaging with Tahche
- **Manage and Promote Renewals and Expansion** - drives the retention and growth of clients through managing the Contract renewal and expansion processes.
- **Foster healthy relationships between the clients and Support Teams** - coordinate with internal teams (HR, F&A, IT and Facilities) in removing bottlenecks in Tahche's service delivery.
- **Serve as the "Voice of the Customer" within Tahche** - lead and implement activities that will
- help Tahche understand the evolving needs, likes and dislikes, of its clients through surveys and regular client discussions.
- Organize the information and disseminate actionable insights to the other Support teams.
**Other Responsibilities and Tasks**:

- Regular communication with clients within the boundaries of pre-defined processes (with the ability to carry a meaningful communication outside these procedures, e.g.
empathic conversations).
This includes, but is not limited to:

- Send out regular communications such as newsletters, updates, and corporate announcements.
- Serves as the "triage" / first point of contact for any client and prospect queries or concerns, routing the topic to the corresponding department for solution, or escalating to Management as appropriate.
- Perform or manage (or liaise with 3rd party providers) various administrative functions in the Sales and Marketing Operations such as (but not limited to):

- Document Management (contracts, MoA, NDA, etc)
- Monitor and assist in preparing top-level and deep-dive reports relevant to various health metrics for the Sales and Client Success Operations.
**Minimum competencies**:

- Three (3) year experience in a similar role (preferably in the Outsourcing industry specifically KPO, RPO.
May also consider those with experience in B2B industries like Technology start-ups and other B2B service companies).
- Highly organized with keen attention to details.
- Able to prepare quantitative and qualitative reports with easily digestible insights.
- Above average skill and comfort in using the main MS Office /Google Docs Suite - Word/Doc, Excel/Sheets, PowerPoint/Slides
- Proven Night Owl (based on life patterns and habits), or can commit to work on a Philippine Night work shift.
- Proven above-average written and verbal communications skills, with the ability to comprehend and relay information particularly to western (mostly US-based) businesses.
- Willing to work in an office setting and on a night-shift

**Job Types**: Full-time, Permanent

**Salary**: Php25,000.00 - Php35,000.00 per month

**Benefits**:

- Additional leave
- Company Christmas gift
- Company events
- Health insurance
- Opportunities for promotion
- Promotion to permanent employee

Schedule:

- 8 hour shift
- Monday to Friday
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay

Ability to commute/relocate:

- Cebu City, Cebu: Reliably commute or planning to relocate before starting work (required)