Client Success Specialist

Job Description:
Are you a born multitasker? Are you organized, detailed, and service-oriented? Are you digital savvy, meaning you are able to quickly master new technologies and in particular digital media?


We are currently in the process of looking for a Client Success Specialist to join our growing team. You will be our front-line in supporting our big B2B clients. You will play a critical role in ensuring client success by collaborating with cross-functional teams to develop and execute engaging multi-channel marketing campaigns. You will be a generalist, a project manager while also maintaining client relations.


Your goal is to make our clients successful, by:


Working closely with the Business Development team to successfully onboard new clients and help develop effective digital marketing campaigns Prioritizing and managing multiple complex projects concurrently Understanding client needs and requirements, making a plan to meet all the client requirements and making sure the internal teams execute your plan. Carrying out some 'hands on' elements such as analyzing and drawing insight from creative teams, performance marketing, and content teams Analyzing client campaign performance, preparing and giving presentations to the client to discuss results Continued campaign analysis and optimization to generate growth, and ensure the highest level of client satisfaction Minimum Qualifications:
A bachelor degree from reputable Indonesian university or foreign university 2-4 years of work experience in client success, account management, consulting, project management or equivalent role Experienced in project management skills, great multi-tasker who gets things done Excellent written, verbal communication, and presentation skills Detail oriented with the ability to develop activities based upon proactive analysis of client needs Demonstrated ability to work in highly collaborative, cross-functional environments Demonstrated ability to influence and direct client activities Experience working with staff at multiple levels, including senior management, is a plus Effective problem solving, collaboration, and influencing skills are crucial for the position Social/digital media savvy