Client Services Analyst

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Job Responsibilities

Generates routine report to clients

Do ad-hoc report with regards to client requests, build client satisfaction with under supervision.

Researches, analyzes and responds to client that require an in-depth understanding of the client, specific business line, and/or therapeutic market.

May conduct product/services and process training for clients and other employees.

May conduct service meetings at client sites.

Assists team members to build, establish and maintain effective business relationships with clients to proactively support their needs as their day-to-day contact, possibly focused on a specific product or service.

Ensures, through review and verification, that the product deliverable meets the customer's specifications, including timeliness and quality.

Partners with the account manager and clients to derive optimum value from IMS products and services by explaining and expanding the usage of current IMS deliverables and identifying revenue opportunities within existing clients.

Maintains effective internal communications with sales and client service support to keep all appraised on activities with the client.

Monitors performance against existing service agreements and ensures client’s obligations are met.

Requirements

Bachelor's Degree

2 - 4 years of related work experience

Broad knowledge of the concepts, practices and procedures of the client service representative field

Broad knowledge of IMS products and the Pharmaceutical industry

Meeting facilitation, presentation and training experience

Proficiency in PC applications, such as Excel

Ability to use Business intelligence tools would be a plus

Ability to communicate effectively with various levels in the organization (written and oral) and to manipulate large transactional databases

Demonstrated problem solving, analytical and strong customer service skills

Demonstrated ability to develop and maintain relationships in a diverse business environment

Ability to travel to clients and IMS offices as appropriate