The Client Service Supervisor provides client service relationship management to ensure client satisfaction and engagement for an assigned client relationship. Areas of focus may include Administration and Custody disciplines and the applicable product offering for assigned client relationships. As a supervisor, you will be responsible for managing and mentoring 2-4 Client Service Representatives and Senior Client Service Representatives.
About the team:
In the Client Service Group, we believe collaboration is not only important to the development of our team, we believe it’s a key component to delivering an exceptional level of client service, minimizing risk and maintaining a growth oriented learning environment for the future.
We take pride in diversity and welcome individuals with various professional backgrounds. We value your specialized knowledge and facilitate trainings and mentorship opportunities that will enable you to build on to your skill set and further your career in this competitive industry.
As a member of the Client Service Group, Custody team, you will help clients improve performance in all aspects. You will serve as a vital conduit between your team and your clients to ensure we meet their differentiated needs and exceed their expectations. The high level of external and internal interaction will enable you to continuously challenge yourself, sharpen your critical thinking skills and play a critical role in the growth of the firm.
To be successful, you’ll need to:
Be attentive to your team and your clients. Take time to really listen to your client’s needs, understand their goals and how you can improve their experience.
Demonstrate a goal oriented focus. As a supervisor, you will need to set goals for your team and empower each team member to meet objectives on an individual and team level.
Be efficient and effective. In a fast paced environment, having the focus and motivation to get things done is crucial.
Qualifications:
Strong client service and relationship management skills
BS/BA degree and/or equivalent work experience
3+ years of Custody experience preferred
Management or supervisory experience preferred
What We Offer:
Direct access to clients, information and experts across all business areas around the world
Opportunities to grow your expertise, take on new challenges, and reinvent yourself—without leaving the firm
A culture of inclusion that values each employee’s unique perspective
High-quality benefits program emphasizing good health, financial security, and peace of mind
Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
Volunteer opportunities to give back to your community and help transform the lives of others
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.
Full time
Boston
