Client Relations Assistant (Contact Center)

RESPONSIBILITIES:

Provides timely and accurate response/s to all client queries and requests while adhering to the client service standards of the company through phone call, text message, email and social media.
Ensures that relevant details needed to address concerns are recorded.
Facilitates complaint resolution and query response within service level agreements in coordination with the pertinent units.
Recommends client-centered initiatives and proactive action/s to be done to avoid recurrence of the concerns raised by the client and significantly decrease number of complaints received.
QUALIFICATIONS:
Candidate must possess at least a Bachelor’s/College Degree in Business Studies/Administration/Management, Finance/Accountancy/Banking, Commerce, Mass Communications, Psychology or equivalent
With good oral and written communication skills
With working experience in the customer-service, sales, and/or telemarketing industry is an advantage