Client Care Officers

Job Description:
Deal with client requests Negotiate payment arrangements with clients; Proactively resolve difficult issues, service requests and customer queries; Work closely with all stakeholders including valuers, mortgage insurers and business partners to maintain excellent service levels; Prepare correspondence to borrowers; Instruct solicitors for discharge matters; Prepare and calculate loan payout figures; Establish automatic payment plans for loan repayments; Provide transaction lists and loan statements; Familiarize quality assurance procedures; Any other pertinent duties requested by the Manager. Minimum Qualifications:
Proficiency in Mandarin an advantage Candidate must possess at least a Bachelor's/College Degree, Business Studies/Administration/Management, Commerce, Finance/Accountancy/Banking or equivalent. Required skill(s): a "can do" attitude, strong customer orientation, experience in dealing directly with clients, ability to manage time effectively, stay organized and meet deadlines, ability to work independently within the team environment. Fluent in spoken and written English. At least 3 year(s) of working experience in the related field is required for this position. Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Banking/Financial Services or equivalent.