Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at http://www.jpmorganchase.com/
About J.P. Morgan Corporate & Investment Bank
J.P. Morgan Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
Description
As a Fraud /Disputes Specialist, you will be responsible for reducing losses and completing reasonable investigation on every case for recovery opportunities. Recovery opportunities are achieved in several ways, processing chargebacks, working directly with merchants and reviewing activity with cardholders to identify save opportunities. Processing chargebacks will involve following Visa and MasterCard rules and regulations regarding processing transactions. Utilizing your excellent problem solving and decision-making skills, you will ensure that accounts are credited and debited properly for all charges and that the proper balances are on the appropriate accounts.
As a Fraud /Disputes Specialist, you play a key role in contributing to the profitability of Chase and directly impact our bottom line by retaining valued customers and minimizing losses.
Experience in a target driven high volume environment is a plus in this position. The team is very goal-oriented with individual and team goals being a key factor of success. As a result, teamwork is essential and specialists often assist each other to ensure departmental targets are met. To be successful in this position, you must have a passion for providing quality customer experience and leading with a positive and energized attitude.
Work Schedule: WHEM shift 12x6 schedule (9pm-9am MNL Operating Hrs; Mon-Sat); Work during US/PH Holidays
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualifications:
• Minimum one year fraud/ Disputes experience (preferably in credit card industry)
• Strong knowledge of Association (Visa/MasterCard) chargeback regulations
• Excellent customer service skills and inquisitive
• Demonstrated ability to work in a fast paced, high volume environment
• Minimal expectation to meet and exceed department and individual Goals
• Basic PC and keyboarding skills and experience within a Windows environment required
• Strong oral and written skills required
• Individual must be a self-starter with a high level of dependability
• Solid analytical skills and attention to detail are essential
• Individuals ability to multi-task based off the day’s aging priority is a critical part of the role
• Microsoft Word and Excel is a plus
• Previous credit card service experience preferred
