Chief Operations Officer (Philippines)

About the job Chief Operations Officer (Philippines) We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries, and we are looking for a COO to join our team.
Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibilities: Manage a team of technical and operation staff to ensure smooth implementation within the operations department.
Comprehensive technology product knowledge of all areas of the business, including technical support, customer service, fitment installation management, and finance awareness.
Integration knowledge allowing successful documentation, definition, and integration into customer systems and specification of customer and internal requirements.
Provide the sales department with technical knowledge and ensure correct product, systems, and solutions specifications are sold to enterprise customers.
Resolve customer inquiries or issues upon escalation from all channels and ensure proper follow-up to final closure.
Involve in the design and development of new systems with a view to optimize and leverage the main frame of Cartrack applications.
Support all existing internal and external subsystems, including resolving user problems and working in a team to ensure a stable, secure, and reliable environment.
Ensure timely and accurate weekly/monthly reports for management review.
Demonstrate a high level of leadership skills and provide necessary guidance to the respective staff to achieve the municipal planning strategies and department KPI goals.
Requirements: Extensive team leadership experience.
Preferred industry experience in software, electronics, IoT, or automotive.
Minimum of 5 years of experience in the industry; experience in a similar industry is an added advantage.
Strong command of English.
Excellent communication and interpersonal skills.
Hands-on and a positive attitude.
Technically independent with good initiative.
Strong analytical problem-solving skills with an out-of-the-box approach to providing solutions.
Ability to use Excel to reconcile billing, reporting, and data exports.
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