We’re an award-winning global outsourcer providing contact center and back office services. As Customer Service Representative, your role is integral in keeping our customers happy and contributing to the success of our organization.
As Customer Service Representative you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
As Customer Service Representative, you will assist the customers regarding their concerns. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback.
Your day could see you:
Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.
Working with intermediate supervision.
Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.
Identifying opportunities to upsell.
Referring the service and meeting the goals set by the company.
A BIT ABOUT YOU
Excellent communicator in English language (written and spoken).
Knowledgeable about contact center operations and metrics.
Must, at least, have finished high school.
With strong interpersonal, customer service, computer skills
Helpful, patient and friendly attitude with a drive to take on new challenges and learn
Ability to show empathy toward customer concerns
Maintain professionalism and positively represent the company
Exceptional listener; able to comprehend well.
Open to working in shifting schedules.
WHAT SUCCESS LOOKS LIKE
High customer satisfaction.
Achievement of pre-defined KPIs and SLAs.
Excellent feedback from customers.
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
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Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.