Chargeback Unit Head (Fraud Management)

**About Security Bank**

We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines.
We're changing how people bank.
From the moment customers enter our branches to their experience online, we make them feel valued and empowered.
Now, with more than 300 branches spanning the country, _BetterBanking_ has become the gold standard in improving the banking lives of millions of Filipinos.
But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.
**The Role**

As a **Chargeback Unit Head**, you will lead chargeback activities including daily productivity, case reviews, and case closure.
You are to analyze and escalate chargeback issues to the concerned group or parties, oversee reviews and ensure accurate chargeback case creation and resolutions in accordance with payment system rules and regulations, and monitor the performance of the department.
Lastly, you will ensure all processes and procedures are updated and aligned with the policies, procedures, and core values of the company

**How you'll contribute**
- Oversees reviews chargeback cases before case closure through the router to ensure accurate resolution of the case
- Leads the mentoring and training to chargeback analysts based on Mastercard updates, company policies and procedures, and industry practice.
to improve the competence level of the Department
- Ensures understanding and compliance with the roles assigned (if any) in the Business Continuity Risk Management Plan and Risk control self-assessment testing.
Also, compliance with the terms and conditions indicated in the Security Information Manual
- Plans and performs capacity planning to handle events such as high volume, risk factors, system enhancement, and other situations that may affect the productivity of the Department
- Maintains thorough working knowledge of Mastercard Chargeback Rules and Regulations

**What we're looking for**
- Must have a Bachelor's or College degree in Business Studies, Administration, or Management
- At least 1-2 years of relevant work experience
- Strong knowledge of Mastercard Chargeback Reason Codes, Rules, and Procedures
- In-depth knowledge of Credit Card and Debit Card issuance
- Good knowledge of the overall credit card transaction flow and operational processes (Issuing and Acquiring)
- Excellent analytical skills in case handling and dispute resolution.
- Can analyze information and make critical decisions based on case facts in compliance with Mastercard rules and regulations
- Can coach and train analyst