Ccb Ccor Operational Risk Management, Disputes & Claims, Vp (Manila)

Ccb Ccor Operational Risk Management, Disputes & Claims, Vp (Manila)

Jpmorgan Chase

Ccb Ccor Operational Risk Management, Disputes & Claims, Vp (Manila)

Details of the offer

About J.P. Morgan
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at
About Consumer & Community Banking
Our Consumer & Community Bank (CCB) serves nearly 66 million consumers and 4 million small businesses with a broad range of financial services, including personal banking, small business banking and lending, mortgages, credit cards, payments, auto finance and investment advice.
About Compliance, Conduct and Operational Risk
Operational Risk Management is part of Compliance, Conduct and Operational Risk (CCOR), within the Risk Management and Compliance organization. CCOR maintains oversight of the firm’s compliance, conduct and operational risk management activities and are responsible for the design and execution of the CCOR program, which consists of the second line of defense’s responsibilities in managing the firm’s compliance, conduct, and operational risk.
Our organization is focused on cultivating a stronger, unified culture that embraces a sense of personal accountability for developing the highest corporate standards in governance and controls across the firm. Business priorities are built around the need to strengthen and guard the firm from the many risks we face, financial rigor, risk discipline, fostering a transparent culture and doing the right thing in every situation. We are equally focused on nurturing talent, respecting the diverse experiences that our team of professionals brings and embracing an inclusive environment.
The successful candidate will join a small team of risk professionals from a diverse range of backgrounds and experience who collectively ensure that the Firm’s Operational Risk Management Framework is implemented and functions effectively within CCB.

Govern:CCOR in the second line of defense establishes policies and standards which set forth the requirements for the LOBs and Corporate Functions regarding the management of operational risk and enables oversight and independent assessment over operational risks inherent within the firm’s activities.

Identify:The LOBs and Corporate Functions have primary responsibility for the identification of the operational risks inherent within their day-to-day business activities, consistent with standards established by CCOR. CCOR provides oversight and independent assessment of the risks identified by the LOBs and Corporate Functions and, where appropriate, escalates any new or emerging risks or issues.

Measure:CCOR independently assesses operational risks through quantitative and qualitative means. CCOR’s independent assessment identifies risk drivers that may impact operational risk activities and the controls to help mitigate such risks.

Monitor & Test:CCOR uses the results of risk assessments to identify heightened areas of operational risk to independently monitor the risks and test the effectiveness of controls within the LOBs and Corporate Functions. CCOR utilizes key risk indicators (KRIs), key performance indicators (KPIs), and other metrics to periodically identify areas where incremental monitoring and / or testing may be needed.

Manage:CCOR informs the firm of operational risk levels and provides associated second line of defense support to all areas of the firm (except Audit). These activities include raising issues for the first line of defense to remediate through action plans and reviewing KRI and KPI thresholds. CCOR leverages a centralized strategy for metrics and dashboard reporting to support these activities.

Report: CCOR reports on the results of its activities to the LOBs and Corporate Functions including changes in risk assessments, results of monitoring and testing, and required corrective actions. CCOR reports and escalates issues to the Directors’ Risk Policy Committee (DRPC) and senior management consistent with the firm’s escalation practices.

Working hours will be generally 3PM to 12MN APAC time, candidate expected to flex hours depending on US business requirements
Open to hire in Manila or Cebu.
Preferred qualifications
Minimum Bachelor’s Degree with at least 6 years of industry experience

Experience with risk management, product ownership, business management and operations, controls management, or application development with an emphasis on the financial industry

Strategic thinker with strong analytical and project management skills with successful track record of completion

Strong influencing skills and ability to drive change

Ability to multi-task, prioritize and thrive in a fast-paced and evolving environment

Passionate and capable of learning in a changing environment while delivering results

Detailed knowledge of Disputes & Claims space will be an advantage as will previous Risk/Audit experience

Source: Jora


  • Auditor - Accounting - Finances / Financial Services Manager


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