Job Description:
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world
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Information about JPMorgan Chase & Co. is available at
http://www.jpmorganchase.com/
GSS Overview
With over 900 team members in 11 countries, JPMC’s Global Supplier Services (GSS) organization proactively works with line of business colleagues to identify and partner with suppliers who can provide the best price, quality, and capabilities to support JPMC’s business needs. GSS is a highly dynamic global organization comprised of multiple functional areas including Sourcing & Procurement, Third Party Operations & Controls, Customer Experience, and Corporate Insurance Services. These functions work together to manage over $17B of supplier spend with more than 27K suppliers in 48 countries.
GSS services include, but are not limited to, identifying the best suppliers to support business needs, purchasing goods and services from new and existing suppliers, mitigating risk in supplier relationships, paying suppliers seamlessly, and managing employee travel and related expenses.
Part of the Sourcing and Procurement organization within GSS, theApprovals teamsits within Travel, Approvals, Tickets, and the Expense functions. The Approvals team seeks to promote transparency, inclusiveness, and best practices across our process and policies as part of the firm wide transformation of high value approvals. The Approval team’s mission is to support and work with the Lines of Businesses on a consensus approach to approvals so managers have proper oversight of expenses within their organization. The Approvals Business team provides effective and efficient services to improve clarity and overall understanding of approvals.
Position Summary
TheApprovals Associatewill provide approvals business support to all bank LOBs tailored to their specific business needs and requirements, including approvals business query resolution. This includes Best Approver program support.
Key Responsibilities:
Provide guidance and support to customers and stakeholder relating to approvals (including but limited to, approval chains and processes, limit and role authorities, delegations, permissions, (re)certifications, and the Approvals policy)
Support, train and recertify LOB approval admins
Monitor and escalate pending approval queues, including T&E
Process OBO re-certifications as well as
kick-off approval requests in smartApproval
Monitor and report on key metrics related to the approvals business
Use analytics to review permission assignments and partner with LOBs to address potential gaps and make best practice recommendations
Provide approvals benchmarking across the organization
Support the design and build of reporting and analytics as well as cross-system approval initiatives
Support the Best Approver program
Review emerging trends in issues gathered from clients and customers to drive process improvements and determine the root cause of approval issues
Contribute to presentations and dashboards, including team scorecards and flash reports helping to develop the Approvals team brand
Set achievable and measurable plans for objects to be achieved
Prepare organization for upcoming technology or policy changes through providing training, learning sessions and demos to GSS team members, clients and stakeholders
Exhibit a thorough understanding of a client’s business and actively anticipates customer needs
Build strong relationships to effectively influence others to gain cooperation and address issues
Able to efficiently prioritize customer requirements and manage customer relationships
Pro-actively engage team to offer expertise, opinions, potential solutions and best practices
Ensure timely and appropriate escalation of any trends/performance issues
Quantify value and identify Key Performance Indicators for tracking, reporting and analysis
Understand customer touch points and proper handoffs to provide excellent customer support
Help identify Best Approver needs and be ready to develop plans to remediate challenges
Creates and/or contributes to an environment of collaboration and mutual responsibility
Exhibits excellent customer service through the delivery of their objectives and requests.
Works collaboratively and in coordination with their team
Provide approvals support to the Approvals team and to LOBs as necessary and as required
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Qualifications:
BA/BS or equivalent in finance, business, economics, client relationship management, customer service or related field
5+ years in customer/client service, procurement, operations, or other service delivery customer facing roles
Proven ability to deliver high levels of customer satisfaction
Strong interpersonal skills and can adapt and work well with diverse sets of situations and people
Demonstrated ability to work well under stressful and high demand situations
Ability to build relationships and interface effectively across diverse employee groups
Experience interfacing with senior corporate levels
A proactive approach to problem solving, taking ownership, and follow-through developing actionable recommendations
Strong written and verbal communication skills with strong attention to detail and accuracy
Solid listening, strategic thinking, and decision making skills.
Ability to pick up new concepts and technology quickly
Experience leveraging PowerPoint and Visualization tools (i.e. Tableau, Qlikview) a plus
Strong proficiency with the Microsoft Office suite
Working knowledge of SAP, Ariba, Beeline and Concur reporting preferred
Strong knowledge of
Source to Pay, Expense and Approvals business processes preferred
Spoken and written fluency in English
Ability to work EST (New York) business hours
