Cantonese Customer Email Support (Ortigas City)

Responsibilities:•Update customers of the delivery and shipping dates•Coordinate with customers with authorized receiver•Answer Chinese customers regarding inquiry on materials used•Answer inquiries regarding best recommendation based on customer preferences•Help Chinese customer with warranty claims•Explain the return policy to customers•Give instructions of step by step refundRECRUITMENT PROCESS•Initial Interview- Recruitment•Assessment•Final Interview•Job OfferBENEFITS:•Health Insurance•13th month pay•Vacation Leaves•Sick Leaves•Other Incentives and AllowancesJOB DETAILS:Company Profile:One of the top Business Outsourcing Companies world wide. This company provide a wide range of service in the industries such as telecommunication, financial service, insurance and retailRequirements:•Fluent in Cantonese speaking and writing skills.•Excellent English communication skills.•Highly developed sense of integrity and commitment to customer satisfaction.•Strong detail orientation, communication and listening skills.•Willingness to work in a flexible schedule (Day shift, Night shift, and Graveyard).•Has the ability to handle complaints•Open to Bachelor’s Degree Holder and Undergraduates•Must have CSR background•Having Customer Service or BPO background an advantage