Call Center Representative

**JOB DESCRIPTION AND QUALIFICATIONS**

**Responsibilities**:

- Make calls to clients to learn about and address their needs, complaints, or other issues with products or services
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engage in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed
- Build lasting relationships with clients and other call center team members based on trust and reliability
- Utilize software, databases, scripts, and tools appropriately
- Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service
- Make sales or recommendations for products or services that may better suit client needs
- Take part in training and other learning opportunities to expand knowledge of the company and position
- Adhere to all company policies and procedures

**Qualifications**:

- At least 6 months of call center experience
- At least High School Graduate
- Sales Experience (Preferred but not required)
- Above average communication skills
- Selling skills
- Willing to work onsite in Pasay
- Can start ASAP

**Job Types**: Full-time, Permanent

**Salary**: Php28,000.00 per month

**Benefits**:

- Health insurance
- Paid training

Schedule:

- 8 hour shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

Application Question(s):

- How long have you been working in BPO?
- Are you amenable to work on site in Pasay?
- Can you start immediately?
- Do you have experience related to Forex/Online Trading?
If yes, how long?
- Do you have sales experience?
**Education**:

- Senior High School (required)