Job Responsibilities:
- Effectively manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Provide accurate, valid and complete information by using the right methods/tools
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies
**Job Qualifications**:
- Must high school graduate
- With at least 6 months of BPO experience
- Must have strong verbal and written English communication skills
- Can do onsite work in Quezon City, Mandaluyong, Alabang and Taguig
- High School Graduate (Old Curriculum) with at least 1-year BPO experience and have excellent communication skills
**Salary**: Php18,000.00 - Php20,000.00 per month
Schedule:
- 8 hour shift
Supplemental Pay:
- 13th month salary
**Education**:
- Junior High School (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (preferred)
