Responding to queries and providing assistance for questions and problems.
Following up with customers to ensure full resolution of issues.
Running reports to analyze common complaints and problems.
Utilizes knowledge base information to answer customer inquiries and alerts supervisor or lead worker when there is confusion or absence of information to answer particular questions.
Qualifications:
- At least High School or Senior High School graduate
- Good communication skills
- Good comprehension skills
- Savvy in computer & internet navigation
**Job Types**: Full-time, Permanent
**Salary**: Php21,000.00 per month
**Benefits**:
- Flextime
- Pay raise
Schedule:
- 8 hour shift
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Call Center Representative: 1 year (preferred)
**Language**:
- English (required)
