Call Center Agent/Csr No Exam Flexible Work

Accenture in the Philippines is currently looking for **Customer Service Representatives** who will be responsible in performing the following day-to-day tasks:

- You will be responsible for managing various customer issues depending on account assignment (transactions can be related to billing and collections support, client inquiries, product support or inbound sales).
- You will document troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution.
- You will identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.
**What are we looking?
**
- Open to college graduates, college undergraduates, and associate degree graduates
- Must have at least 1 year of work experience in a BPO industry
- Amenable to work in Alabang, Muntinlupa
- Willing to go back on-site once recalled

**Good to have skills**:

- Experience in handling sales (inbound or outbound), collections, insurance, or travel account in any industry

**Join our high-performing team and enjoy these benefits**:

- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, inclusion, and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities

**We highly encourage Walk-in applicants!
**
- **GF Plaza B Bldg, Northgate Ave. North Cyberzone, Filinvest Alabang, Muntinlupa**:

- Monday to Friday, 10AM-3PM
- Things to bring: Resume, valid government-issued ID, vaccine card, ballpen, and alcohol

**Additional Information**:
**What we believe**:
*Terms and conditions apply

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Call Center Representative: 1 year (preferred)