Call Canter Agent

As a Medical/Healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.Additional duties for this call center medical services role include:Handling patients, referral sources, and administrative department inquiresCommunicating with insurance companies and/or prior authorization requestsEntering patient information into a customer information systemEnsuring customer satisfaction and assisting them with issues/concerns related to their healthServing as a backup when other employees are out due to absent staff membersMaking decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customersDeveloping the knowledge of customer needs and trends to improve customer satisfaction and loyaltyBecoming educated in qualifications of multiple insurances to ensure clean order intakeWe are looking for a Customer Center Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly.Specific qualifications for this full time Medical/Healthcare CSR role include:High School Diploma/College DegreeExperience in outbound/inbound calling experience in a call center, medical office/clinic or institutional settingAbility to convey a positive and professional image to customers and employeesMaintain composure in high pressure situationsCapable of following an issue through to its conclusion