Parañaque Job Caravan | Customer Service Representative

Job Description:
Here in Citibank, you will be part of a high-performing organization that will set you up for success! Role: Customer Service Representative (Voice Account for an In-House Contact Centre) Responsibilities:

• Provide world class service excellence to clients by offering a consistent telephone banking experience

• Attend to inbound and outbound telephone calls in accordance with standard operating procedures

• Process online banking transactions which include financial entries and data maintenance

• Identify opportunities to further enhance relationships with our existing clients



Minimum Qualifications:
• At least 1 year experience in an international BPO / call centre role

• College Graduate of any 4-year Course without BPO experience

• Fluent English and the ability to communicate daily with clients in English

• Amenable working on shifting schedule, holidays, weekends & extended work hours

• Amenable to working in BGC, Taguig

• Applicants should be Filipino citizens or hold relevant residence status


What we offer you:

We offer a competitive salary package of 24-31K and other great benefits including:

• HMO Health Insurance from day 1 for you and your unlimited qualified dependents

• Life Insurance from day 1

• Tuition Reimbursement

• Retirement Plan

• Staff Loan

• Bereavement Assistance

• Growth and promotion from within

• No Employment Bond


• Relocation Package* (Terms & Conditions Apply)