Business Transformation: Customer Service - Project Manager

Job Description: Provide stakeholders essential reports on a daily, weekly and monthly basis Gather data from primary or secondary data sources and maintain databases/data systems Interpret data and analyze results such as frequency of error, trends, and patterns using statistical techniques and provide ongoing reports In-charge of creating, introducing and maintaining high-level, team-level, and entry-level performance reports/dashboards Develop and implement strategies that optimize statistical efficiency and quality Closely work with CS Operations to prioritize business and information needs Locate and define new process improvement opportunities Restructure reports by applying possible automations

Requirements: At least 3 years of experience in Business Analytics or any related field Highly logical and has strong mathematical reasoning Excellent in MS Excel and other Analytical tools Experience in the eCommerce industry is a plus MySQL database knowledge and VBA programming is a plus Experience in Project Management supporting Customer Service or Customer Support team