Business Systems Analyst 2-19001315 Preferred Qualifications About Oracle NetSuite:
At Oracle NetSuite Inc., our vision is to help mid-size businesses and divisions of large companies run their businesses better by providing the market's leading integrated, online business management software suite for accounting/ERP, customer relationship management (CRM) and eCommerce. With products such as NetSuite OneWorld and NetSuite CRM+, we already meet the business software needs of over 8,500 customers worldwide. And as an industry leader, we value the uniqueness, creativity and innovation each employee brings, whether in the areas of engineering, sales, marketing, operations, customer advocacy, IT, or corporate resources. Our employees drive our vision and make our success possible.Picture yourself building a successful career at Oracle NetSuite—working alongside other talented, driven individuals, and helping the burgeoning mid-size business market achieve its goals. Oracle NetSuite is where business is going.
Job Description:The Business Systems Analyst will play a key role in supporting and maintaining the systems used by NetSuite’s Customer Success Organization. This role will be working to report, coordinate and implement system issues and its resolution with the stakeholders. The PS Business Systems Analyst will provide real time changes /solutions as well as scheduled reports to ensure the practice has the proper data to execute on decisions accurately and efficiently. In addition, the PS Business Systems Analyst will be responsible for documenting issues, business requirements, test cases and communication related activities.Responsibilities:Define and document business requirements as well as use cases for user acceptance training
Lead in reviewing issues and identifying solutions with partners … this can be completed by reviewing processes, data, scripting, etc.
Execute testing to cross functional team to meet quality checkpoint
Communicate effectively system-based approved projects necessary to users as well as stakeholders
Collaborate projects outcomes to related users, stakeholders in a secure and responsible manner
Draft communications for PMO, PS Practice, executive, etc
Be involve in weekly meetings as well as working closely with other team members on timeliness of priorities
Work closely with other team members to share learnings and provide back-up support
Provide real time communication to PS Delivery Lead, Project Managers, Vertical Leads on important Core issues with the available interim solution to not disrupt daily tasks
Provide strategic solutions on system enhancements and compliance issues surrounding NetSuite Applications
Drive implementation of new processes and participates on PS Managers Meetings to introduce new changes / updates on PS Process Documentation
Act as an SME and peer reviewer of PS Systems Analyst 1Qualifications/Skills:At least 5+ years of Business Analyst experience. Experience in supporting a global Professional Services organization
Ability to work independently with a can-do, roll-up-your-sleeves attitude.
Passion for and ability to understand customer needs and deliver great solutions.
Experience with Lead to Cash business processes preferred.
Strong organizational skills. Experience working with both on-shore and off-shore teams ideal.
Strong Microsoft Excel Skills including experience with pivot tables, analyzing and formatting data, use of filters, managing Workbooks, creating Charts & Graphs, MS Visio and MS PowerPoint Skills
Experience working with change management and leading change to maximize results and meet deliverables on flexible hours to support global operations
Experience working directly with companies or customers based in NA, UK and/or Australia.
Working experience with NetSuite Application, OpenAir, Confluence, Jira preferred.
Must be a self-starter, detail oriented, w/ strong communication and organization skills.
Bachelor’s Degree in IT, MIS, Finance, Accounting, or Business.
Detailed Description and Job Requirements
Responsible for the delivery of Product Specifications Documents to supplier partner(s) or delivery of process specifications to meet business specifications.May be done in partnership with business partner(s) or via guidance to business partner(s) for execution. Defines system specifications needed to roll out flexible business models. Responsible for understanding business objectives. Performs process or functional analysis to identify gaps compared to specifications, confers and/or drives issues with management for resolution, and ensures overall fulfillment of business specifications. Responsible for day-to-day engagement with business and/or process subject matter experts. Advises and consults with business teams prioritizing allocation of people resources, addressing project team problems ensuring that all team deliverables are met, and developing and presenting proposals of project plan and getting agreement from appropriate stakeholders. Understands and applies theories to policies and operating environment needed to effectively and efficiently complete assignments.Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. 2 years relevant experience and BA/BS degree preferred.