48611BR
Business Support Consultant 1
Strategic Planning
Manila
Philippines
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.
Market Job Description
About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our
International Careers website.
About the Role
This Business Support Consultant 1 role provides operational support for the Self-Assurance Activities (SAA) Operations group. This role will be responsible for centralized work distribution and technology & human capital capabilities (staffing / capacity), assigning quality monitoring activity and obtain data sampling directly from SAA Data Infrastructure for scheduled QA & QC reviews.
Responsibilities
Provide backup support for centralized testing effectiveness reviews to ensure effective & sustainable self-assurance activity results
Provide operational support for business review process by partnering with the business leaders and control partners to review initial results, determine necessary actions (overturn or uphold)
Provide operational reporting for SAA leaders to identify gaps and trends in initial results
Support policy & procedure management, account error corrections and continuous development / consistent training
Market Skills and Certifications
Required Qualifications
Bachelor’s degree holder
3+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning
Amenable to work on shifting schedules and on night shift
Amenable to work in McKinley Hill, Taguig
Desired Qualifications
Ability to exercise independent judgment to identify and resolve problems
Strong collaboration and partnering skills
Solid critical thinking skills
Strong analytical skills with high attention to detail and accuracy
Excellent verbal, written, and interpersonal communication skills
Ability to interact with all levels of an organization
Ability to manage initiatives involving process improvements
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Knowledge and understanding of auto finance industry
Ability to identify risks and propose mitigation plans
Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
Other Desired Qualifications
Demonstrated excellence at identifying stakeholders, understanding needs and driving for resolution
Knowledge of Statistical Sampling or Work Distribution
Knowledge of quality review application(s) (eg. Indigo, NICE, ACES)
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
Region
APAC
Location
Metro Manila
