Business Retention Assistant Manager - Insurance/Hmo

Meets account persistency of more than 90% both in annual membership fees and in headcount
Monitors and oversees all the activities of the Business Retention Officers (BRO's)
Distributes accounts portfolio based on the assigned Team portfolio.
Reviews account portfolio and plans renewal strategies by evaluating renewals at least 3-4 months prior approvals to ensure monthly renewals are met within targets.
Monitors after sales servicing of the BRO's by checking daily their deliverables to ensure quality service to clients.
Maps out strategies for all accounts to achieve persistency targets and recommends the same to top Management
Coordinates with the different servicing units to ensure that the needs and requirements for corporate accounts are met.
Assist the Assistant Vice President in planning and implementing activities to sustain interest, enhance appreciation of corporate accounts with their health plan and consequently conserve their membership with the company
Assists the Business Retention Officer when they can no longer handle the tasks at hand.
Handles verbal and written queries and complaints of corporate accounts
Participate in high level negotiations for the renewal of major accounts.
Validates and evaluates proposals to be sent to clients by checking related document
Other tasks that maybe assigned from time to time