Business Process Associate

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders?
You've come to the right place.
We're looking for ambitious people who share our values and want to make every day better for people around the world.
If this sounds like you, and the career below sounds exciting, we'd like to hear from you.
_**

**Working Arrangement**

Hybrid

**The Opportunity**

The Business Process Associate is responsible for processing, analyzing and completing financial and non-financial transactions within pre-set service turn-around-time with quality standards.
**On the job you will**:

- Process and capture information to system according to established methods and procedures
- Handle highly sensitive Hong Kong Individual Financial Products
- Process different types of transactions with utmost attention to accuracy, quality and quantity
- Consistently attain the service level set by the Company
- Practice good judgment in processing cases
- Perform thorough checking for every case and eliminate financial errors
- Such other duties and functions as assigned by Operations Management

**We are looking for someone with**:
**Minimum Hiring Requirements**
- Education: HS/Sr HS Graduates, 2yr vocational graduates, Bachelor's degree-holders are welcome to apply
- Experience: None required for Bachelor's Degree holders; 2 years for college undergraduates
- Schedule: Amenability to work on shifting schedules, weekends and Philippine holidays (when needed)
- Location: Amenability to work in any of these locations - UP Ayalaland Technohub, Quezon City
- HYBRID Work Arrangement: amenability and readiness to work onsite and from home anytime (dependent on business needs AND/OR current external environment/situation)

**Minimum Skills Requirements**
- Mandarin language skills (Read, Write & Comprehension)
- Minimum Chinese language typing skills of 15 words per minute using Cang Jie
- Ability to use desktop computer system
- Ability to express ideas clearly and concisely in writing letters to clients and agents
- Ability to learn and adapt frequent procedural updates
- Good organization and analytical skills
- Team oriented yet able to work independently

**Nice to Haves**:

- Bachelor's Degree
- Knowledge of MS Applications (Word, Excel & MS Powerpoint)
- Prior work experience in a BPO/Shared Services environment

**Our commitment to you
- Our mission; to be a part of making Decisions Easier and Lives Better
- A leadership team dedicated to your growth and success
- A bold ambition and set of goals to be a leader in driving transformation in our industry
- Our best.
Every day.
**About John Hancock and Manulife**

**Manulife is an Equal Opportunity Employer