Business Center Head

Job Descriptions
Oversees growth, profitability and expansion of client base by defining target market to be served by the branch.
Monitors sales volume and objectives as agreed upon by the RBG Head/ Management
Performs marketing calls
Initiates credit proposals
Oversees branch activity and continuity of its operations
Performs Budget preparation for volume, revenue/income analysis of the branch
Implements cost-cutting measures
Monitors security measures of the branch
Reviews and evaluates performance of branch officers and staff and ensures continuous training and skills upgrading of employees
Ensures that Branch conforms to all established Bank policies, rules and regulations
Handles client’s complaints
Monitors service quality and customer satisfaction
Monitors attendance and punctuality of Branch officers and Staff.
Operations and Control:
Ensures controls on keys, dial combinations and access to main door and main vault
Performs Opening of Branch Main Door, Vault Door and Cash Safe and ensures dual custody
Performs ‘start of day’
Reviews vault record book on a daily basis to check on daily opening, closing and access to vault
Checks on CIV & Cash in ATM by performing surprise count
Approves and review account opening
Approves over-the-counter transactions (in accordance with transaction limits approved by management)
Approves closing of account
Approves and monitor dormant account and its reactivation
Approves expenses in accordance by limits approved by management
Approves and monitor BP availment in accordance with limits approved by management
Signs on Bank Certification, Manager’s Checks, Drafts, Certificates of Deposits
Reviews various reports of the branch
Presides over meetings to discuss latest policies, circulars, and operational guidelines from EO/Operations and Branches
Performs functions that may be assigned from time to time