Bpo Team Leader For Pooling

Are you passionate about inspiring teams and creating unforgettable customer experiences? In this role, you'll be the driving force behind a high-energy, high-performing team—fostering a culture of collaboration, growth, and excellence. As a Team Leader in ClearSource's powerhouse Operations department—the backbone of our success—you'll lead from the front, equipping your team with the tools, training, and motivation they need to crush goals and exceed client expectations. What you will do Team Leader Lead & Develop Your TeamHold weekly 1:1s to build trust, coach career goals, and track KPIsTrain team on ClearSource leadership tools: Role Definition, Coaching Process, People Analyzer, etc.Conduct weekly team meetings to review performance, resolve issues, and celebrate winsUpdate People Analyzer weekly; conduct monthly self-assessmentsDrive Performance & AccountabilityReview daily performance metrics by agent (attendance, quality, productivity)Audit interactions and resolve performance issues with clear action plansProvide documented weekly coaching using the 5-step processManage attendance, payroll updates, and client communicationsSupport & Communicate EffectivelyDeliver accurate, timely support to employees and clientsCommunicate updates clearly and on timeAttend meetings, calibrations, and training sessionsReview and update team role definitions quarterlyFulfill client-set production time requirements What We're Looking ForPossess 2–3 years of experience in a retention coaching role, or a related field.A high degree of adaptability and flexibility, with the ability to lead through change and ambiguityExceptional attention to detail and strong organizational skills to manage multiple priorities effectivelyOutstanding interpersonal and communication skills, with the ability to coach, influence, and motivate team membersAdvanced proficiency in Microsoft Excel for performance tracking, analysis, and reportingWillingness to work onsite and engage directly with team members and operationsSchedule flexibility, including graveyard shifts and/or split rest days, as required by business needsMust be willing to work onsiteClearSource offers a competitive salary as well as opportunities for career growth and professional development. We have an inclusive culture that values diversity and the contributions our employees make to the organization's success. We also offer:Competitive salary – Get paid for doing what you love!Medical and dental insurance (with free dependent coverage!).Group life insurance for peace of mind.Paid time off (PTO) – Because work-life balance matters.Outstanding career growth opportunities – Learn, advance, and develop your career.A fun, innovative, and energetic team culture – Be part of a company that values its employeesSkills and leadership development to help you reach your full potential.Free meal for onsite employees At ClearSource, our mission is simple: Making Lives Better—for our employees, our clients, and their customers. Our culture is built on a strong foundation of core values that shape everything we do:Customer First – We are obsessed with delivering an exceptional customer experience.Personal Accountability – We do the right thing and own our actions.Humble Courage – We embrace feedback, seek growth, and push ourselves to improve.Hungry – We bring passion, energy, and drive to everything we do.Happy & Healthy – We believe in balance, well-being, and a positive workplace.If these values resonate with you, this is your chance to join a fast-growing, high-performing team!