Bpo Team Lead With Signing Bonus Ilocos Based (Eh

**Responsibilities**:

- Effectively performing responsibilities by demonstrating an expert knowledge of processes and related systems
- Managing work assignments, workload, equipment, staffing and scheduling, and information between shifts
- Managing workloads to ensure even distribution of responsibilities
- Providing development opportunities, with the assistance of the team lead
- Ensuring proper execution of processes by team, quality review checks on outgoing work within immediate team to ensure accuracy and consistency
- Identifying and assisting with developing support materials for team use
- Addressing escalations and resolving customer contact requests (calls)
- Interpreting day-to-day business objectives and preparing operation practices.
- Preparing and analyzing reports and providing conclusions or recommendations.
**Qualifications**:

- Bachelor's degree holder or undergraduates who have completed at least 2 years of college education
- Must have at least 3 - 5 years of supervisory experience in the BPO industry handling TLs
- Experience in handling client escalations, troubleshooting problems and resolving customer issues
- Experience in client communications (internal and external clients)
- Strong comprehension and problem-solving skills
- Can easily grasp basic technical concepts
- Background in project coordination or handling multiple accounts at once, quality calls, complete phone audits
- Willing to work in Accenture Ilocos
- Willing to go back on-site once recalled
**How to Apply?
**

**Why join Accenture?
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- Competitive salary package, company bonuses, and performance incentives
- Night differential
- Loyalty, Christmas gift, Inclusion and diversity benefits
- Paid sick and vacation leaves
- Expanded maternity leave up to 120 days*
- HMO coverage (medical and dental) from day 1 of employment
- Life insurance
- Employee stock purchase plan
- Retirement plan
- Flexible working arrangements
- Accessible locations
- Healthy and encouraging work environment
- Career growth and promotion opportunities
*Terms and conditions apply.
**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Bachelor's (preferred)