Bpo Customer Service Team Supervisor Dayshift &

**WHY JOIN OUR TRANSEC TEAM?
**
- Represent one of the top leading brands in PH
- Great working environment with work-life balance
- Healthcare & life insurance coverage
- Performance reviews & annual increases

**NOTE: This is for a local account.
**

If you're passionate and excellent in bringing out the best in other people, come and join us as our Customer Service Team Lead**.
**

**JOB OBJECTIVE**

To provide leadership, coaching, support, and guidance to a team of Customer Service Associates in exceeding performance metrics.
**ESSENTIAL JOB FUNCTIONS**
- Manage team performance by listening to recordings, utilizing the QA scorecard, providing coaching and feedback, counselling and mentoring, and delegating tasks whenever necessary.
- Communicate to the team any new requirements, changes and/or updates regarding the account or company-related information.
- Manage workforce to meet the productivity goals and ensure the team's excellence.
- Supervise the team's overall attendance and behavior to ensure compliance with our Employee Code of Conduct.
- Responsible for handling complaints and taking escalation calls to resolve customer concerns.
- Create and submit reports to the client.
- Train and conduct certification exams of new Customer Service Associates through the use of training materials provided.
**SKILLS & QUALIFICATIONS**
- Bachelor's/College Degree in any field is highly preferred; must have undergone 2nd year of college level.
- At least 1 year of experience in a call center environment as a Supervisor or equivalent role preferably in the field of customer service.
- Superior customer service.
- Analytical ability to decipher statistics and translate to reports.
- High level of interpersonal, organizational, coaching & multi-tasking skills.
- High reliability & accountability.
- Good communication skills, both written and oral for both English and Filipino.
**Job Types**: Full-time, Permanent

**Benefits**:

- Company Christmas gift
- Company events
- Employee discount
- Health insurance
- Life insurance
- Paid training
- Pay raise
- Promotion to permanent employee

Schedule:

- Day shift

Supplemental pay types:

- 13th month salary
- Overtime pay
- Performance bonus

Application Question(s):

- Will you be able to reliably commute to Pasig for this job?
**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service Team Lead: 1 year (preferred)

**Language**:

- English (preferred)