Duties and Responsibilities:
- Acquires, maintains, and expands knowledge of relevant product offerings, current support policies, and methods of support delivery, to quickly provide complete solutions
- Delivers at high performance level of response and resolution time, first-call-resolution and customer satisfaction
- Available 24X7 based on rotation for customers calls
Prerequisite Skills
- Ability to work in a dynamic and challenging environment
- Team player
- Excellent multi-tasking skills
- Amenable to working on shifting schedules
- Willing to work onsite
- Fast learning curve with new technologies, products, processes
- Excellent English oral and written communication skills
- Ability to convey a positive and professional image to customers and employees
- Maintains composure in high pressure situations
**Job Types**: Full-time, Permanent
**Salary**: From Php24,000.00 per month
**Benefits**:
- Health insurance
- Life insurance
- Paid training
Schedule:
- 8 hour shift
