Job Description **NO BPO EXPERIENCE ACCEPTED! We are a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies.
From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies? ways of working.
Our focus is to make sure we have the right set of people delivering what we promise. People who think with design, dream in digital, and solve problems with data and analytics. People who obsess over operations, focus on the details, and lead change by being curious, incisive and courageous in everything they do?on a foundation of unyielding integrity.
We are Genpact. Transformation happens here. Come, be a part of our exciting journey!
**SHUTTLE SERVICE IS PROVIDED!
JOIN US NOW AND ENJOY THE FOLLOWING BENEFITS:
Competitive Compensation package with monthly performance incentives
Meal and other allowance
HMO and dental coverage from Day 1 of employment
Continuous education assistance and skills enhancement through training & personal development programs
Exciting and encouraging work environment!
Successful candidates will provide exceptional sales and service to customers or prospects by handling incoming inquiries to the Customer Contact Centre via all communication channels including online, chat and telephone.? This role is accountable to advise customers on personal banking strategies and a full suite of personal banking and cards products and services that meet the customer?s banking objectives, and fulfill sales & service activities for the customer in accordance with approved procedures.
REQUIREMENTS:
College Graduate;
Knowledgeable of all operational processes and policies; all-inclusive suite of Personal Banking and Cards products and services; competitive market place and trends in product offerings; understanding of sales & service technologies
Good knowledge of call center technology, processes and metrics
Preferably with experience in banking and financial industry but not required
Must possess excellent PC and key-boarding skills
Willing to work with different shifts including night, weekend schedules and overtime
Ability to work in a fast-paced and high volume service center, self-managing call efficiencies
Detail-oriented;
Excellent English oral and written communications skills
Ability to promptly resolve client inquires and escalate as needed
Ability to attentively service customer needs and concerns while being empathetic and maximizing opportunity to build rapport with the customer
Can demonstrate strong active listening skills & probing; able to display solution-focused approach & ?can-do-attitude?
Willingness to address the expressed and unexpressed needs of the client helping to build customer loyalty
Ability to utilize tools and resources appropriately to efficiently resolve customer inquiries
Strong problem solving and decision-making skills
Ability to be organized and detail oriented with the capability to multi-task
Amendable to work in Balanga, Bataan
DOCUMENTS REQUIRED upon passing FINAL INTERVIEW:
SSS employment history (SSS static Report)
COE (from previous/most recent employer) or accomplished Exit Clearance Form in the absence of COE
College or high school diploma
Transcript of Records (TOR)
We also have a FREE CALL CENTER TRAINING* with ALLOWANCE* and INCENTIVES*!
Click APPLY NOW and expect a CALL within 24-48 hours from our recruitment team.
*Terms and Conditions Apply.
