We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Commercial Inventory Coordinator - Scheduling, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As Commercial Inventory Coordinator - Scheduling you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.
A SNAPSHOT OF YOUR ROLE
The Commercial Inventory (CI) Coordinator - Scheduling, is responsible for providing various services related to the access, use, integrity and telecast of the Network’s Metro channel commercial inventory, as well as providing support as required to the Scheduling team.
Areas of Direct Responsibility
The preparation of commercial schedules for Seven Network Metro channels as allocated ensuring:
Ensuring statutory & regulatory compliance including of the Broadcasting Services Act (BSA) and the Australian Communications & Media Authority (the ACMA), the regulatory requirements of the Television Industry Code of Practice, the Trade Practices Act and all other relevant industry legislation and Codes of Practice in all activities
Accurate delivery of booked campaigns, sponsorships and client terms & conditions
Free of potential credits or make good claims
Correct application of Sales and Inventory Management policies to each schedule and transaction
The maximized revenue potential of each schedule through placement and communication of availabilities
Servicing and facilitating Network Sales Teams access to the inventory ensuring:
High level of service and professionalism delivered on each transaction
Correct application of Sales and Inventory Management policies to each transaction
All required statutory & regulatory compliance
Advanced and post-TX inventory management to create maximum revenue opportunity, and ensure schedule integrity is maintained while reconciling inventory unable to be broadcast.
Providing positive contributions to discussion and debate and proactively searching out innovative ways to improve present procedures.
Using time effectively, economically and proactively to advance broader team delivery outcomes.
Task specific Skills/Duties/Responsibilities
General Scheduling
Ensure all specific tasks are completed to deliver accurate, broadcast quality draft, final and debriefed commercial schedules compliant with statutory and regulatory requirements, optimised inventory usage, commercial placement, sponsorship and scheduling issues identified, resolved or notified to be free of potential make good or credit claims as directed prior to specified deadline
Source, consistently and constantly reference the current program formats applicable for the relevant market/s/channel/s as a daily tool for ongoing sales access, availability management, inventory housekeeping, commercial placement and keying applications
Accurately apply sponsor placement plans, advising integrity/delivery issues to Sponsorship team
Provide accurate communications to Presentation teams to ensure Sales schedules sync with Content schedule
Keep up to date on programming, ratings and demand information impacting Seven’s inventory and demonstrate engagement in broader industry issues
Demonstrate engagement in that each market’s specific local requirements and issues
Keep up to date on programming and rating information impacting Seven’s commercial inventory
Direct all viewer commercial complaints to the CI Manager or take contact details
Have a thorough understanding of broadcast and material management facilities and systems
Work without direct supervision and manage time effectively to achieve broader team goals
Punctual, prepared attendance at Commercial Inventory and Sales meetings as required
Calls Specific
Facilitating Sales’ access to the Network’s main and multichannel commercial inventories in a call-centre environment
Answering the Network Placement Line in a professional manner, delivering satisfactory and efficient outcomes for all internal requests and queries
Monitor your own and the team’s call efficiency and performance stats ensuring an excellent service rate
Control and maintain inventory to assist sales personnel in creating availabilities
As directed, housekeep and advance prep allocated markets to maximise inventory availability and revenue potential and facilitate effective advance schedule production
Notify Team Leader when call traffic is slow and actively seek opportunities to work in advance, assist in other clerical tasks and cross-train
Inventory Management
Maintain and optimize commercial availability and inventory integrity as directed to ensure maximum availability & revenue potential and most effective inventory usage
Processing of advanced program changes and promptly reconciling any affected commercial inventory
Actively work ahead to facilitate effective advance schedule production, minimize potential disruption during absences for leave or training opportunities, maximize opportunities for cross training and ensure maximized checking opportunities and proactive error detection of external or internal stakeholder errors
People Management
Provide support to CI Team Leader to achieve the Team’s goals
Provide timely and accurate information to appropriate parties when requested and required
Communicate with and assist CI and Sales Management and personnel and other Seven employees when required or directed
Build strong internal and external relationships to enhance the team’s overall effectiveness and performance
Initiate and encourage innovative thinking; foster attitudes of vigilance, alertness and care for attention to detail among staff
Administrative Duties
Efficiently file all documents relating to the current inventory management policies for easy referral
Ensure all scheduled and unscheduled absences are promptly recorded on the Seven internal HR system.
Other Duties
Fulfil other duties consistent with the role as required or requested by CI Team Leader, CI Manager, CI Operations Group Head, Director of Revenue Strategy and/or the Network Director of Sales
The CI Coordinator is expected to operate at all times within the framework of the Seven Network (operations) Ltd.’s. guidelines, policies and procedures
A BIT ABOUT YOU
Clear and concise verbal and written communication skills with a demonstrated passion for detail and accuracy
Computer skills to intermediate level – Microsoft Office suite familiarity specifically Outlook, Excel and Word
Media experience, media-oriented tertiary qualifications or advertising industry experience in a similar role would be beneficial
Experience in an inbound call-centre environment and/or service/sales-oriented industry is beneficial
Accuracy – a high degree of accuracy and attention to detail
Computer skills – able to learn new software/information systems readily using existing base skill set
Ability to work with minimum supervision to standards and deadlines
Time management, planning and organizing – able to work in a prompt and efficient manner to accomplish objectives
Customer focus – able to demonstrate empathy and professionalism with clients and stakeholder needs in all interactions
Communication skills – ability to listen and communicate effectively verbally and in writing to enhance internal and external working relationships
Relationship building – capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals
Team work – able to work effectively within a team to accomplish organization goals
Concentration – the ability to focus in a busy environment
Mental acuity – the ability to task-switch and deal with interruptions while maintaining overall focus and accuracy on a background task
Lateral thinking skills – ability to think creatively when solving business problems
Self-motivated with the ability to set own priorities
Ability to understand and work within the Seven Network’s framework of resources
Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig City
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong City
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig City
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon City
We are open from Monday to Friday, 8am-4pm.
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