Av Technician

OUR COMPANY: EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW: The Audio Visual Technician serves as the primary IT support contact, guiding internal users on effective technology use and providing assistance through in-person support, chat, email, and video calls.

WHAT YOU WILL DO:
First line service support and coordinating with end user to set-up and operate the operations of Audio -Visual Systems System, Sounds System and Integrated Control Systems To ensure that the system is performing in accordance with company's requirements Ensure that A/V Equipment in all Critical Rooms is ready for use on daily basis Ensure all Rooms' Equipped with A/V Equipment are ready for use Attend to all Meeting Room A/V issues, fix, checks and respond to users' request for assistance Set up A/V equipment in accordance with requirements for meetings and events (upon request) Provide support for important meetings, online meetings, video conferences and teleconferences Provide suggestion and best practices to users to have optimum usage on the A/V System Provide Level 1 and 2 support for diagnostic and trouble-shoot Audio Visual fault Ensure all incidents are logged into incident management system (Such system to be provided by Client) Maintain and keep A/V equipment inventory Provide daily report/weekly report and incident report related to AV issues WHAT YOU NEED TO SUCCEED: 2+ years of experience as an AV Support role Be empathetic, humble, and possess a strong focus on customer service Possess outstanding interpersonal and communication skills Strong knowledge of Windows OS platforms Ability to work individually and within a team Strong organizational and managerial skills and detail-oriented work ethic Flexibility to work outside of standard work hours to accommodate special projects EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.