MakatiDescription Liaise with Managers on a regular basis to understand and obtain workflow and delivery timetable and client service expectations.
Review work performed by Analysts, Associates and Processors and ensure the delivery of services is in accordance with SDC’s User Guide instructions as applied to work requests
Maintain working knowledge of the SDC User Guides and be able to effectively coach Analysts, Associates and Processors and resolve issues arising in their work/delivery of services.
Monitor time spent by teams on assigned tasks and manage deadlines.
Adhere to SDC policies and procedures.
Participate in training, coaching and other developmental opportunities for Analysts, Associates and Processors on your team and across other teams, where necessary.
Consistently demonstrate teamwork dynamics by leading staff effectively, proactively providing guidance, clarification and feedback to delivery teams, and contributing to a positive working environment by building solid relationships with superiors and subordinates alike.
SPECIFIC RESPONSIBILITIES
Act as Client Relationship Manager and align expectations, coordinate, organise and facilitate interactions between SDC and engagement teams.
Point of contact for issues, follow up or escalations for assigned client.
Demonstrate ability to lead or coordinate and display ownership of projects /initiatives.
Present ideas and suggestions on how to improve work processes.
Point of contact for process/methodology for assigned service/activity. Facilitate future teamlearning initiatives for assigned service/activity.
Assign work based on team’s availability and capacity.
Demonstrate awareness of the team’s work load and communicate resource requirements whenappropriate.
Coach staff by providing proactive and constructive feedback in a timely manner in order for them todevelop and meet their objectives and improve performance.
Address disciplinary/performance issues and follow through on disciplinary/ performance processes.
Key Qualifications
Education Background:
Tertiary qualifications in Accounting, Commerce and/or Business..
Certification/s:
Professional accounting certification such as CPA, CA or equivalent.
Work Experience:
At least 3-4 years’ experience in assurance and analysis work with the last year being in a supervisory role
Understanding of accounting and business concepts
Some understanding of audit concepts and regulatory requirements will be advantageous
Good understanding of corporate financial statements
Demonstrate self-motivation and a desire to take responsibility for personal growth and development
Commit to continuous training and to proactively learn new processes
Specific Technical Skills:
Superior working knowledge of Microsoft Office Suite (in particular Excel and Word) and Adobe Acrobat
Effective written and verbal communication skills in English
Other Capabilities:
Should have strong ability in working and effectively communicating with team members at all levels including senior management.
Ability to coach subordinates in the development of their career and skills.
Be a lateral thinker and comfortable in leading and guiding team members as necessary.