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Associate Implementation Manager Tipalti San Mateooperations – Implementation

Associate Implementation Manager Tipalti San Mateooperations – Implementation
Company:

Tipalti


Details of the offer

Joining Tipalti means you're stepping onto a fintech rocketship in a collaborative environment. We're the financial execution experts powering high-growth companies and eliminating the pain in payables. Tipalti eliminates up to 80% of the supplier payment and regulatory compliance workload for finance departments. In short, our AI-driven technology does the work no one wants to do, and we do it better than anyone.
Responsibilities
Responsible for leading implementation projects with customers of Tipalti’s rapidly growing SaaS based Accounts Payable automation solution.
Offer world-class service to our customers.
Be committed to customer success and serve as the customer’s advocate within Tipalti.
Work with internal/external customer teams to assess business and implementation risks, guide the technical integration process, assist with technical problem solving, and manage internal resources to resolve various customer issues.
Use your technical skills in HTML, CSS, Javascript, and various web services API’s to integrate our products and help in resolution of customer issues.
Coordinate project timelines, tasks, and development efforts with both the internal engineering team and customer teams to manage implementation projects and ensure we keep customers on plan and on schedule.
Help improve internal processes and systems for more efficient customer interactions.
Develop repeatable and scalable processes to improve project quality and delivery.
Share product feedback with Product and Engineering teams to help improve the product.
Contribute to the internal knowledge base so you can share lessons learned with other resources.
Requirements
4+ years of hands-on implementation experience with SasS applications.
Hands-on experience with implementing and/or integrating with ERP applications such as Netsuite, Quickbooks, Intaact, etc with focus on Accounts Payable functionality (procure to pay).
S. in Computer Science, Information Systems or related field.
Proven ability to read, debug, and understand HTML, CSS, Javascript, API calls, etc.
Relevant account and customer management experience.
Strong analytical, creative thinking and problem solving skills.
Excellent communication, project management and multi-tasking skills.
Detail oriented and well organized.
Ability to work in a fast-paced, deadline-driven start-up environment.
Passionate about customer service and helping others.
Experience with payment systems and/or working at a Fintech company – an advantage.
Experience in working with Ticketing Systems (Zendesk) and CRM systems (Salesforce) – an advantage.
Experience with Compliance and regulatory processes – an advantage.
Companies like Classpass, Twitter, GoDaddy, and Zola entrust Tipalti to activate their business models and dramatically reduce AP friction. Founded in 2010 and headquartered in San Mateo, California, we're a well-funded startup growing at 100% year-over-year, supporting over 500 customers.Beyond transformative technology and industry-leading long-term value with customers, we offer a modern company culture that is customer-centric and built on trust and transparency. We're a "can do" environment where everyone acts to deliver customer value and to build a company that will last.We o?er comprehensive health benefits, a flexible workplace, catered lunches, career coaching, and an environment where you can grow, be an impact player, and thrive! As part of our dedication to the diversity of our workforce, Tipalti is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.


Source: Jobs4It

Job Function:

Requirements

Associate Implementation Manager Tipalti San Mateooperations – Implementation
Company:

Tipalti


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