Overview Overview Appen is a global leader in the development of high-quality, human-annotated datasets for machine learning and artificial intelligence. Appen brings over 20 years of experience capturing and enriching a wide variety of data types including speech, text, image and video. With deep expertise in more than 180 languages and access to a global crowd of over 1 million skilled contractors, Appen partners with technology, automotive and eCommerce companies — as well as governments worldwide — to help them develop, enhance and use products that rely on natural languages and machine learning.
Position Summary
Associate Data Collection Specialist is responsible for executing data collection projects using Appen’s data collection systems, software and equipment. Associate Data Collection Specialist customises participant instructions based on project-specific needs, assigns tasks to participants, communicates with participants, monitors throughput, performs and manages quality assurance, schedules payments and supervises project-specific staff if required (e.g. recording supervisor, QA checker). Associate Data Collection Specialist works collaboratively with Data Collection Specialists, Solution Architects, Project Managers and other Specialists to meet project and client requirements.
Responsibilities
- Use Appen’s crowd management and data collection tools to execute data collection projects of different types
- Maintain project trackers, monitor key project metrics and provide project reports as required
- Analyse project performance and take appropriate actions (with guidance from Data Collection Specialist or Project Manager)
- Respond to participant queries
- Set up payments for data collection participants
- Deliver to project objectives within project scope, timeline and budget
- Follow quality management processes and take corrective measures as required
- Provide training to QA checkers and data collection participants as required
- Manage QA checker performance
- Communicate with all stakeholders in a timely, clear and concise manner
- Adapt to changing project needs and expectations
- Follow strict confidentiality protocol regulating the handling of project and participant details and other sensitive information
- Be a proactive team member, contributing solutions and helping others as necessary
Required Knowledge, Skills and Abilities
- Computer literate and able to pick up new tools and systems quickly and with accuracy
- Agility and a service orientated approach
- Being able to work independently and proactively to resolve issues
- Demonstrated time management and organizational skills with attention to details
- Ability to thrive in metric-driven, fast-paced, high-growth environments
- Attention to detail
- Commitment to quality (being able to follow quality management processes)
- Knowledge of Microsoft Office tools - Excel, Word, and Outlook
- Proficiency in English, with excellent oral and written communication skills
Preferred Knowledge, Skills and Abilities
- Experience with audio recording equipment and software desirable
- BS or BA degree from an accredited university or equivalent work experience preferred
- Bi-lingual in a second language is a bonus
- Working knowledge of Google Suite of tools (G-Suite) - Google Docs and Sheets
- 1-2 year of project and/or quality management experience in a metric-driven setting working in a production, operation, or call center environment is desired
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
