Associate Administrator II Web Requisition ID: (21005043) Primary Location: Philippines-National Capital Region-Quezon City
Job Function: Marketing
Job Posting Date: Apr 21, 2021, 1:06:18 AM
Description
The position exists for the purpose of providing administrative and technical support for Digital and Marketing primarily on web content administration, translation and site support, update and maintenance of intranet and internet sites, permission marketing, documentation and other related web support.
Responsibilities
Duty 1: System Support & Maintenance
Analyzes and recommends scope of change request (ex: web content, web translation, SharePoint site configuration)
Analyzes issues and concerns and recommends solution on how to manage the 3rd party vendor
Schedules and approves for web posting and publishing (Schedules the web posting of technical documents; Approves publishing of web pages)
Recommends improvement on change request and processes
Implements major change request (scripting, interactive content)
Troubleshoots major bugs/defects and assists associate developers in making sure issues/requests are resolved appropriately and on time (advanced bug/defects: loss of data, server errors, logical errors, unexpected app behavior)
Coordinates with country/world area content reviewers on content approval and publishing
Coordinates with cross-functional groups in executing translation projects
Performs testing of updated module or functionality
Performs testing of published web content
Performs internal quality checks on updated module or functionality and recommends changes to the request
Web Projects
Gathers requirements and approvals needed
Monitors the progress of all transactions
Duty 2: Project Support
Project Planning
Creates project scope and timeline for small applications
In case of differences, negotiate with clients for small applications
Leads project milestone and gate reviews
Reviews the objective in comparison to the actual output
Encodes documentation using standard project templates; stores and organizes the documents to the teams’ repository
Provides own work estimates and can negotiate turnaround time within the team
Informs the project lead on changesProject Execution
Creates prototypes, mock-ups using standard project templates and tools for projects without wireframes
Follows set coding standards, code sharing and design guidelines of the team
Shares only working codes with the teams
Develops simple modules or basic functionalities
Reports own progress back to the project tracking toolProject Testing and DeploymentImplements the necessary fix or improvement for advanced web project testing results
Duty 3: Mailbox Management
Allocates Requests/Tasks/Emails to appropriate individual /support group (Workload and Escalation Management)
Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations
Identifies appropriate transaction levels/Classification/Tier
Logs and updates project request form for reporting purposes
Monitors incoming mails from shared mailbox
Responds to web related inquiries
Duty 4: Metrics, Reporting and Analytics
Creates reports based on standard templates
Coordinates and validates with stakeholders on reporting requirements (output quality metrics)
Provides status updates on report development, raise issues encountered and adjust timeline as appropriate
Gathers and collates data from different sources based on approved requirements (Established Simple Reporting)RequirementsEducation:Bachelor of Science in Information Technology, Computer Science, Computer Engineering, or any related field of study/equivalent experienceJob Related Experience:At least 1.5 years experience in web programming, support and administrationSpecific Knowledge:
Intermediate knowledge in CMS administration, HTML, CSS, Client/Server Application, Java and JavaScript with JQuerySkills
Communication skills (oral & written)
Analytical skills
Organizing and planning skills
Interpersonal skills
Time/work management
Problem solving skills
Presentation/Facilitation skillsAbout EmersonAt Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values—integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation—inform every decision we make and empower our employees to keep reaching higher.As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets.Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers.Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.
