The Assistant Manager is responsible for monitoring and ensuring the continuous work flow of the department, assisting in maintaining a balance between manpower, resources and workload.
He/she is also responsible in providing feedback to management with regard to the status of the department regarding revenue, capacity and productivity of staff.
Monitors work volume, turnaround time, quality and other Service Level Agreement terms and conditions with the client Forecasts revenue, production target and ensures the attainability of these targets. Handles staffing requirements, selects internal and external applicants for positions needed within the department. Recommendations movements and promotions of staff. Prepares manpower plan on a daily, weekly and monthly basis Reviews processes and recommends process improvements Coordinates with the necessary Support Department for resource requirements (computer, access, materials, manpower) Promote staff development through training, coaching, on-the-job training. Participates in acquisition of new accounts, handles incubation and deployment of newly acquired accounts in Production. Monitors metrics, objectives and prepares production report for Management’s use. Implements company policies and procedures and department protocols Handles client communication and maintain a harmonious working relationship with clients Minimum Qualifications:
Graduate with a Bachelor’s degree in Health Allied Course (Nursing, Physical Therapy, Medical Technology, Human Biology, Pharmacy, Nutrition etc.) Must have CPC Certification Minimum of five (5) year Team Lead / Assistant Manager experience gained from a call center or Business Process Outsourcing /Knowledge Process Outsourcing Company. Must have experience in Medical Documentation (HIPAA Law, Utilization Review, Impairment Ratings, ICD Codes, CPT Codes, Appeals on the Provider Side) Ability to lead and partner successfully with teams, management and client High level of integrity, judgment and follow through