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Assistant Director, Food & Beverage

Assistant Director, Food & Beverage
Company:

Raffles Hotels


Details of the offer

ASSISTANT DIRECTOR OF FOOD & BEVERAGE
Job Purpose
The Assistant Director of Food and Beverage is responsible to
assist the Food and Beverage Director in administering the successful planning,
organization, and coordination of all Food and Beverage outlets activities
including exceptional service, execution, labour forecasting and control
(scheduling), leading a service team of colleagues, with a focus on guest,
colleague, owner and brand awareness. The Assistant Director of Food and
Beverage will assure the success of all Food and Beverage outlets of the Hotel
while maintaining high service standards in the absence of the Food and
Beverage Director. Adherence to established policies, standards and procedures
are required at all times in order to achieve high levels of customer
satisfaction, quality service, compliance with corporate policies and
procedures and local regulations while meeting/exceeding financial goals. The
Assistant Director of Food and Beverage will assist Food and Beverage Director in leading a
service team of colleagues to a common goal for the guest, colleague, owner and
brand awareness.
Key
Interactions
Internally
Managing Director

Hotel Manager

Rooms Division

Housekeeping Team

Engineering Team

Talent & Culture Team

Finance Team

F&B Service Team

Culinary Team

Sales & Marketing Team

Conference Services & Catering Team

Marketing Communications Team

Externally
In-house guests

Suppliers

Partner hotels

Competitor hotels

Primary Responsibilities

1st primary responsibilities: Manage the daily operations of
F&B Services
Intense
presence on all outlet floors to ensure smooth flow of events and operations

Perform
daily inspection of all outlet floors and activity and assures readiness
according to standards.

Ensure
quality guest service at all times.

Maintain
fast, accurate service, positive guest relations, and ensure products are
consistent with company quality standards.

Responsibility
for maintaining the highest standards of service and ambiance.

Ensure
food quality and 100% customer satisfaction

Monitor
speed of service and exercise quality control for both food and beverage.

2nd primary responsibilities: Manage P&L and Budget of
F&B Service
Supervising
inventory of equipment, linen and other supplies

Profit
& Loss management by following cash control/security procedures manages
labor, review financial reports, and takes any appropriate actions.

Monitoring
and controlling Micros system in appliance to guest checks and hotel reports

Focus on quality and
revenue as the primary path to profits.

3rd primary responsibilities: Management and Leadership of
the F&B Service Team
Promote and maintains good
employee relations between service kitchen and dining room.

Lead efforts in
recruiting, interviewing, and hiring team members; conducts performance
appraisals, take disciplinary action, motivate and train.

He must possess the following
strengths: high energy, entrepreneurial spirit, motivational leader,
effective communicator, desire to provide exceptional customer service and
ability to improve the bottom line

4th primary responsibilities: Involvement as a Leader of the
Hotel Leadership Team
Maintain
safety by adhering to stated safety policies and handle guest and employee
accidents.

Ensure
Occupational Safety & Health Act, local health and safety codes, and
company safety and security policy are met.

Ensure complete and timely
execution of Corporate & local marketing plans

Complete responsibility
for compliance of Fairmont Codes of Conduct.

Articulate ideas and
concepts easily and express point of view with confidence.

Other
Responsibilities
Increase
knowledge of the industry trends.

The ability to think ‘out
of the box’ and see the big picture.

Strong experience in
computer programs such as: Adobe Creative Suite 4 (or higher); Excel,
Word, Publisher, and Power Point.

Main
Complexity/Critical issues in the Job
Efficiency of quality customer service to all our
guests.

Management of the guest service experience /
personalization.

Management of guest complaints.


Source: Jora

Job Function:

Requirements

Assistant Director, Food & Beverage
Company:

Raffles Hotels


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