**Customer Service Representatives** are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.
**Qualifications**:
- Graduate of any Bachelor's degree
- Undergraduates with relevant experience are welcome to apply
- Must have 6 months CSR experience
- Must have good English communication skills
- Willing to work on holidays, weekends, shifting schedules and extended working hours
- Willing to go back on-site once recalled
**Responsibilities**:
- Provide brilliant customer service in response to a wide range of inbound customer queries and to achieve first time resolution wherever possible for the customer
- Resolve problems and issues in a professional manner and engage with customers to identify additional needs
- Ensure that customers are fully satisfied with the service provided and are offered value for money to build client's reputation as a first-choice provider of media services
- Achieve challenging individual, team and contact center targets
**What we offer**:
- Health Insurance (HMO) & Life Insurance coverage from day 1 of employment
- Expanded maternity leave up to 120 days*
- Expanded paternity leave up to 30 days*
- Employee Stock Purchase Plan
- Loyalty and Christmas Gift
- Inclusion and Diversity Benefits
- Night Differential
- Allowances
- Car and Housing Plan
- Company-sponsored trainings, upskilling, and certification
- Flexible Working Arrangements
- Healthy and Encouraging Work Environment
**How to Apply?
**
*Terms and conditions apply
**Job Types**: Full-time, Permanent
Schedule:
- Rotational shift
**Education**:
- Senior High School (preferred)
**Experience**:
- Customer Service Representative: 1 year (preferred)
**Language**:
- English (preferred)
