Application Support | Day Shift + Weekends Off | Start Asap!

Application Support | Day Shift + Weekends Off | Start Asap!

Acquire Asia Pacific Incorporation


Ilocos Norte



Application Support | Day Shift + Weekends Off | Start Asap!

Details of the offer

ManilaWe’re an outsourcing provider with a difference—offering clients flexible engagement models backed by our solid suite of shared support services. As a Software Support Representative, your role is vital in keeping our customers happy and contributing to our organization’s growth and success.
As a Shore Solutions Inc. employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Shore Solutions Inc.
To provide Technical support, installation, training and planning and deployment of the Company’s applications to clinics, hospitals and organizations:

Provide 1st and 2nd level support on the use and configuration of the Company’s applications, e-messaging product suite. This includes troubleshooting of customer issues in a timely manner via telephone or email/tickets.
Provide planning and deployment of the Company’s applications product(s) to best suit specific customer requirements
Provide customer training when required via telephone and Team Viewer.
Undertake internal product testing to address customer support issues.
Provide and support a strong interaction with the product development team.
Ensure accurate and up-to-date records are kept for all time expended on projects and internal company activities
Work according to the standards and procedures defined by the Company’s Quality Management System


Ability to troubleshoot and provide customer support for MS Windows version 7 through 10, Mac OS X and Windows Server environments.
Ability to handle basic SQL programming functions – back up database, install, select, query, delete and update databases is a plus.
Exceptional Computer Skills
High attention to details.
Positive attitude with excellent communication skills, Customer Service/Help Desk Experience a plus
Background in Healthcare Industry or having worked with clinical software, including digital certificates will be well regarded.
With working knowledge of CRM


Completion of tickets.
Excellent feedback from customers.
Achievement of KPIs.

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

Ambition: Voice and measure your goals.
Collaboration: Brilliant jerks can be brilliant elsewhere.
Impact: Do, get it done, create impact.
Judgement: Make wise judgement calls, putting the team and business at heart.
Leadership: Continuous improvement starts with independent action.
Leverage: Do more with less, master the art of leverage.
Passion: Be positive, bring passion and energy.
Transparency: A transparent team can help each with other.

Apply at our Ortigas, Eastwood, Shaw, and BGC recruitment centers:
Mezzanine floor, Robinsons Cyberscape Beta, Topaz and Ruby Roads, Ortigas Center Pasig CityÂ
Upper Ground Floor Worldwide Corporate Center (WCC), Shaw Blvd., Mandaluyong CityÂ
Ground Floor Bonifacio Technology Center, 31st Street corner 2nd Avenue, Bonifacio Global City, Taguig CityÂ
6th Floor, 1800 Building, Eastwood Drive, Libis, Quezon CityÂ
We are open from Monday to Friday, 8am-4pm.
For faster processing, text: GLOBAL(space) FULL NAME (space) YES or NO (for BPO experience) send to 09065605043
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
To provide Technical support, installation, training and planning and deployment of the Company’s applications to clinics, hospitals and organizations

Source: Jobs4It


  • IT - Information Technology / Programmer


Related offers

Sr. software engineer (oct18068)

PasigReport ToManager Job Summary Analyze requirements and specifications and create detailed designs for implementation Duties/Responsibilities Identify best...

From Teleperformance - Ilocos Norte

Published a month ago

Ios developer

PasigContractWe are currently seeking one (1) experienced talented and highly skilled iOS Developer who can contribute to our client through their experience...

From Yempo Solutions - Ilocos Norte

Published a month ago

Java developer

MakatiAbout Security Bank We are the Philippines' largest independent bank, having won countless awards over the years including the most prestigious industry...

From Security Bank Careers - Ilocos Norte

Published a month ago

Software engineer

ManilaJob DescriptionBalsam International is looking for a Software Engineer who will be responsible for coding and modifying e-Commerce websites...

From Balsam International - Ilocos Norte

Published a month ago