Job Description
The Application Support team member works across multiple products and services running on the AWS. The role would ensure the applications running in the AWS environment are healthy and running at peak performance. The Application Support team member would respond to incidents, system alerts and customer requests for service for support at the application and integration layer.
Requirements
Domain knowledge
Desired – Experience in Supply Chain / Transport / Logistics / Warehousing sector or working in an IT consulting company providing support to Supply Chain industry
Ideal – Experience supporting a SaaS product
Technical knowledge
Desired - Unix / Windows server experience
Desired - WMS (Warehouse Management Systems) experience any product – ideally (Red Prairie/JDA)
Desired - Knowledge of integration methods (FTP, XML, API)
Ideal - Knowledge and experience working in an AWS environment
Ideal – Knowledge of network/application security protocols
Ideal – SQL and any scripting language experience
Ideal – Knowledge of Agile environment and SaaS platform environments
Desired - Experience with ticketing systems – example Zendesk
Soft skills
Mandatory - Good clear phone email and phone communication
Mandatory - All round good friendly customer service, prompt and sense of urgency
Mandatory - Being able to also follow standard troubleshooting processes as per the instructions, being proactive (look for permanent fixes as time goes by, not just band-aid)
Mandatory - Work autonomously and not need a team member to always watch or manager to micro manage/watch over (do the right thing essentially)
Mandatory - Happy and wanting to learn new skills and grow and develop with us over time, not looking for a 3-6 month contract job hopper
At the end of COVID, may be potential opportunities to travel local and abroad as well
Mandatory - Flexible with time, given on call component as well as Australian time zone requirement
Work from home setting as well, if on call after hours and for COVID requirements
Mandatory – Documentation skills (creating documents/SOPs etc) and maintaining document version control and content accuracy
Requirements
Domain knowledge Desired – Experience in Supply Chain / Transport / Logistics / Warehousing sector or working in an IT consulting company providing support to Supply Chain industry Ideal – Experience supporting a SaaS product Technical knowledge Desired - Unix / Windows server experience Desired - WMS (Warehouse Management Systems) experience any product – ideally (Red Prairie/JDA) Desired - Knowledge of integration methods (FTP, XML, API) Ideal - Knowledge and experience working in an AWS environment Ideal – Knowledge of network/application security protocols Ideal – SQL and any scripting language experience Ideal – Knowledge of Agile environment and SaaS platform environments Desired - Experience with ticketing systems – example Zendesk Soft skills Mandatory - Good clear phone email and phone communication Mandatory - All round good friendly customer service, prompt and sense of urgency Mandatory - Being able to also follow standard troubleshooting processes as per the instructions, being proactive (look for permanent fixes as time goes by, not just band-aid) Mandatory - Work autonomously and not need a team member to always watch or manager to micro manage/watch over (do the right thing essentially) Mandatory - Happy and wanting to learn new skills and grow and develop with us over time, not looking for a 3-6 month contract job hopper At the end of COVID, may be potential opportunities to travel local and abroad as well Mandatory - Flexible with time, given on call component as well as Australian time zone requirement Work from home setting as well, if on call after hours and for COVID requirements Mandatory – Documentation skills (creating documents/SOPs etc) and maintaining document version control and content accuracy
