Purpose & Accountabilities: Manage the AP Vendor Helpdesk by assigning emails received to appropriate queue depending on Shell legal entity and ensuring timely and accurate resolution of vendor queries through standardized processes at a sustainable cost.Dimensions:
AP Vendor Helpdesk overall is expected to manage approximately 10,000 Vendor queries a month spanning 30-40 operating units and several ERPs including GSAP, SERP, Blueprint, Legacy SAP, JDE and Sun as well as various languages.Requirements
Qualifications:
Bachelor’s degree in Finance, Accounting, Economics or Business Administration is preferred
Strong analytical, problem solving and critical thinking skills;
Strongly conversant in English, both oral and written;
Able to adapt to the needs of diverse range of cultures and business disciplines;
Diligently follows the standard process;
Highly accountable to own tasks and deliverables;
Self-motivated, proactive and improvement driven;
Good time management and ability to work under tight deadlines
Key Competences:
Good written and oral communication skills
Fast and accurate data input skills
Attention to details
Customer focus
Ability to work autonomously while keeping other team members informed as appropriate
Ability to work under pressure and time constraints
Ability to recognize issues, attempt resolution and escalate problems if unable to resolve
Ability to adapt to changing environment
Ability to deal with competing prioritiesCompany Description
Start Something RemarkableShell Business Operations (SBO) Manila is focused on driving excellent corporate performance in Finance, Human Resource, Customer Service, Order-to-Delivery, and Contracting and Procurement. We enable Shell to operate in a global-competitive and ever-changing business environment.A career in Shell will offer you remarkable opportunities for growth, true experience across different business areas and the tools you need to discover and develop your skills within the energy industry.We’re looking for qualified individuals with the drive to create significant business impact, as well as to collaborate with a team of professionals with diverse backgrounds. If you are a great team player, possess superior communication skills and problem solving abilities, join us and see the impact that you can make across our global business.
Disclaimer
Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date.Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Royal Dutch/Shell Group companies around the world.The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand.Shell is an Equal Opportunity Employer.
Employment TypeFull Time
Work Location
Manila
SBO LocationManila
