Johnson and Johnson, the world's most comprehensive and broadly-based healthcare company, is hiring for a Global Reporting & Analytics Analyst to work on a mid-shift and to be assigned in Paranaque City, Philippines.
Position Overview
The Global Reporting & Analytics team within Johnson & Johnson Consumer plans, architects, executes and validates tools and processes for the organization and its partners. This mission-critical team is governed by cross-organizational processes that enable an outstanding user experience while ensuring a strong dedication to reporting standards and compliance with our regulatory partners. The team is comprised of an Analyst and a Team Lead that work multi-functionally with the regional domain specialists and business partners to implement and coordinate reporting and analytics.
The Global Reporting & Analytics Analyst will deliver accurate and precise reporting and analytics to the Global Consumer Care (GCC) organization at the Global, Regional and Market Levels. This role will design, build and execute reports and dashboards using reporting visualization software such as Tableau, QlikView, QlikSense and Microsoft Excel. Programming languages/databases like Visual Basics and Microsoft Access will be used to build and maintain SMART forms and reports. The Analyst will build, own and maintain reporting templates and data dictionaries to deliver efficient, accurate, consistent and controlled reports and analysis at every self-serve execution. The execution of reports & analysis will be governed by standards and processes enforcing timely and quality completions. The Analyst will solve data / reports anomalies as well as own and author investigations and corrective actions.
Key Responsibilities
The key responsibilities include:
- Design, build and execute reports and dashboards.
- Develop and own report templates as well as fix template-related issues.
- Collaborate with J&J IT to resolve reporting & analytics applications and system integration issues.
- Program and maintain SMART forms and reports.
- Contribute to procedures and work instructions governing GCC Reporting & Analytics.
- Own and contribute to GCC Reporting & Analytics-related incidences, investigations and corrective actions / preventative actions.
- Contribute to workflow dashboard metrics.
- Enforce alignment of transactional master data to promote report standardization and consistency.
- Capture reporting & analytics demands from users ensuring appropriate prioritization.
Qualifications
- BA/BS in business or technology required
- Minimum 4 - 6 years’ experience in senior roles in reporting & analytics environments
- 5 years’ experience in Visual Basics programming
- 5 years’ experience in database administration (Oracle, SQL Server and/or MySQL)
- Understanding of data management systems
- Experience supporting contact centers' operations a plus
- Strong customer service orientation, creative and positive problem solver
- Strong analytical skills with the ability to pinpoint problems in data records based on analysis
- Strong leadership skills facilitating the direction of individuals in the context of project related activities
- Excellent written and verbal communication skills
- Demonstrated critical thinking skills
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Primary Location
Philippines-National Capital-Manila- Organization
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ
Job Function
Info Technology
Requisition ID
2005815316W
