Analyst, Customer Fulfillment (Japanese Speaker)

Summary: Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
Essential Duties and Responsibilities:
Order Management – Performs data entry according to established procedures from one or more supported market.
Efficiently manages customer portals for Manual, Semi EDI (Electronic Data Interchange) & EDI Customers.
Executes established stock allocation procedure and error resolution logic, escalate stock availability issues or order error outside the logic.
Advise order issues for FOT(Front Office Team) to take necessary actions (Data Pack)
Identify best in class order management practices and apply suitable process enhancements to improve efficiency and effectiveness.
Proactive order management and anticipating and solving issues relating to customer orders
Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
Required Skills / Experience / Competencies:
Bachelor’s Degree in Industrial Engineering, Business or equivalent
Minimum 1 to 2 years of experience in SAP or in a similar capacity, preferably in an MNC environment
Job Requirements:
Full-time employment
Work Hours: 8:00AM or 9:00AM to 5:00PM or 6:00PM (Mondays to Fridays)
SC Johnson Asia has been recognized as the Best Multinational Workplace by Great Place to Work®!
Not ready to apply? Join our Talent Community! https://scjohnson.gr8people.com