Agile Business Analyst

We are proud to be part of** **PROS Holdings Inc,** a leading SaaS platform provider that enables direct, personalized customer engagement to create superior brand experiences.
**The Role**
** Open to someone who has the right to work in Manila, Philippines and speak any Asian language**
In this position, you will be responsible for supporting product deliveries, assigned tasks within the delivery process including requirements submission to technical teams, testing, and delivery of our business solutions.
- An analytical mind and a natural curiosity to solve problems
- High attention to detail
- Excellent time and task management skills
- Strong verbal and written communication skills
- Proactivity and self-motivation
- An interest in the digital world and in using new products & tools

**What you'll enjoy about this opportunity**
As part of a dynamic team, you will have the opportunity of working with a global team and step into a department where you will learn about the various company products enabling you to expand your knowledge as a baseline for further growth within the organization.
There is an open **learning** environment that allows Mundos to propose ways to improve how things are done based on new knowledge and experience.
**What You'll do**:

- Collaborate with internal Customer Success and Software Development teams to ensure all required work is completed on time and meets expectations.
- Assist with scheduling resources, meeting requirements gathering deadlines and help with managing the fulfillment of customer requests to ensure excellent customer service and accurate time tracking.
- Participate in end-to-end implementation planning including project management, issue management, communication and change management.
- Own the implementation and technical onboarding of assigned customers.
- Key point of contact between customers and internal cross functional teams, closely monitoring key deliverables and timelines.
- Help streamline iterative processes by contributing to process improvements and documentation.
- After becoming a product expert, help extended teams with troubleshooting and product configuration.
- Support the preparation of customer meetings and deliverables within assigned projects.
**What you have**:

- Strong critical thinking and problem-solving skills
- Excellent time management and organizational skills with appropriate sense of urgency and proactive approach
- Strong organizational skills and detail-orientation
- Strong writing and communication skills
- Willingness to work hard in an entrepreneurial, flexible environment
- Understanding of and interest in the digital/online market
- Native-level English language proficiency
- Comfortable working with new software tools - not afraid of new technology
- Intermediate to advanced experience with Microsoft Excel
- Bachelor's degree in Business Administration (or related field)
- 1-2 years of project management experience is a plus
- 1 year of API integrations and Systems/IT is a plus
- Basic understanding of web development, web design, or software engineering experience is a plus

**Your Pathway To Success**
Within 3 months:

- Complete the **Junior Project Manager/Delivery Specialist** training schedule for new team members.
- Develop thorough understanding of the development sprint planning process and deadlines.
- Follow ongoing Product Deliveries and help with day-to-day business activities.
- Contribute to process documentation while training.
- Demonstrate expertise in product CMS:

- Set up new customers in CMS according to agreed-upon requirements.
- Complete pre-development requirements, schedule development tickets, and perform User Acceptance Testing (UAT) before product delivery to customers.
Within 6 months:

- Understand the purpose and function of all EM products as well as the Product Life Cycle (PLC).
- Demonstrate understanding of customer pricing logic and QA pricing data collection independently.
- Autonomously manage the requirements for the input and output of development tickets related to assigned projects.
- Demonstrate expertise in product CMS:

- Assist development team with CMS related tasks
- Trouble-shoot and resolve customer requests received via the EveryMundo Support Desk

Within 12 months:

- Perform advanced product troubleshooting and determine the root cause of issues.
- Fully document new requirements without the need for templates.
- Lead product deliveries and work independently on projects based on defined processes.
- Assist the Product Delivery Team in executing day-to-day activities for new products and features going through the Product Life Cycle.
- Suggest process improvements for efficiency of product deliveries.
- Understand SEO impacts of product implementation decisions and changes.
**Your Benefits & Perks**
- Paid Parental Leave
- Company paid English Classes
- Uncapped vacation and sick days
- Flexible schedule
- Virtual yoga classes
- Monthly wellness and company