Advanced Customer Support (Service Delivery Management Consultant 2) - Q3 2020

Advanced Customer Support (Service Delivery Management Consultant 2) - Q3 2020
Company:

Oracle


Advanced Customer Support (Service Delivery Management Consultant 2) - Q3 2020

Details of the offer

Advanced Customer Support (Service Delivery Management Consultant 2) - Q3 2020-19001HS6

Detailed Description and Job Requirements

To work with one or more senior Service Delivery Management Consultant on medium to large accounts, or work on a small accounts. Working with a more senior Service Delivery Management Consultant, or on smaller accounts when working alone, to maximize the customers’ use of Support Services, to support a drive for a high degree of satisfaction and referenceability, and to protect and enhance Support revenue streams.

To assist others in representing the customer as a single point of contact within Oracle's medium or larger accounts. To support those charded with managing the contract, or delivering the engagement as defined by Oracle Service Support (OSS). Aid the development, and maintainance, of the relationships with more senior management consultants across lines of business and third parties. Help in the planning and deployment of Support activities to ensure effective delivery within agreed budgetary constraints Assist in the renewal of Support contracts, and contribute to pre-sales activities. When responsible for a smaller account to Advise the account on the effective and efficient way to use Oracle support services and products, tools, systems, interfaces and procedures. Assure and improve the quality of the service, and maintain accurate account information. Assist in the renewal of Support contracts, and contribute to pre-sales activities. Communicate opportunities for customers to engage with Oracle such as technical events and business seminars.

Duties and tasks are standard with some variation; displays understanding of roles, processes and procedures. Performs moderately complex problem solving with assistance and guidance in understanding and applying company policies and processes. BS degree or equivalent experience relevant to functional area.
Job
: Support

Location
: Philippines

Job Type
: Regular Employee Hire
Organization
: Oracle


Source: Bebee2


Area:

  • Other Jobs / Other Jobs - Crafts

Requirements

Related offers

Analyst programmer

Description: The role should be an expert on the associated application to work with Senior Specialist to ensure that optimal, robust and sustainable solutions...


From Dairy Farm Group - Ilocos Norte

Published a month ago

Analyst programmer

Key Responsibilities:Provide good technical skills for the specialist stream Assist with architecture analysis and designing of sustainable solutions; and...


From The Dairy Farm Company Limited Rohq - Ilocos Norte

Published a month ago

Inside sales associate

Description Purpose :The Inside Sales Associate excels at customer relations, is detail oriented and has impeccable organizational skills. The incumbent will...


From Kitco Metals Inc. - National Capital Region

Published a month ago

Cyber security incident response manager

The Cyber Security Incident Responder will work in a critical environment and respond to suspected or actual malicious activity identified in the environment...


From Procter & Gamble - Ilocos Norte

Published a month ago